The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire healthcare experience. It's like having a personal assistant and a healthcare advocate rolled into one. We can help you with your special healthcare needs and benefits.
Complete the form below to request a phone call from a Concierge representative. We’re here to help you from 8 a.m. to 5 p.m., Monday through Friday. Extended hours may be available during specific enrollment periods.
You can call us at 713-442-2ERS (2377), if you have complaints or concerns about any part of our health plan. You may also submit a written statement using the Complaint Form.
If you are receiving ongoing services from doctors or providers outside of the Kelsey-Seybold Clinic, please submit a Transition of Care Request Form. Or, you may call member services at 713-442-2ERS (2377), and press #2.
Use this form to submit health insurance claims.