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Hurricane Harvey Disaster Recovery Information

KelseyCare Advantage Members – We hope you and your family and friends are all safe or are on your way to a safe place. Below is information on various services and assistance. We will be updating this page as new information arrives.


KelseyCare Advantage Member Services – 713-442-2273 (option 2) or 866-535-8343


VSP (Vision) - Any VSP member who has lost or broken their eyewear due to Hurricane Harvey can call our Member Services Support Line at 800-877-7195 to have their VSP benefits reinstated, regardless of eligibility.

Diabetic Supplies - . 1-800-DIABETES

OptumRx - Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary.

The Texas Department of Insurance put the following Help after Harvey links together:

My home was damaged by Harvey: A quick guide on filing claims, deadlines, and resources.

My car was flooded: Answers to common questions if your car is flooded.

Get help in person: Visit a mobile unit location to get help filing a claim.

House Bill 1774: The legislation does not change how you file a claim or how your insurer will process your claim.

Emergency adjusters: Information on the emergency adjuster application process. To apply, complete Parts I, II, and IX of the application. Fingerprints aren't required. There is a $20 fee.