Concierge Service

When you join KelseyCare Advantage, you're more than a member, you're a V.I.P. At KelseyCare Advantage, we are dedicated to providing our members with a five-star customer experience with their health care coverage. That is why our members have exclusive access to the concierge team who can help answer questions and offer guidance to simplify the health care process.

A knowledgeable KelseyCare Advantage Concierge can help you with things like:

• Personal assistance in scheduling appointments and finding physicians,
• Clinic directions and guidance regarding specific services available at each clinic location,
• Coordination of Medicare benefit inquires requiring special medical review,
• Billing resolution,
• Help resolving problems and answering any questions you may have about our Medicare Advantage plan or your Medicare benefits,
• Prescription drug assistance.

The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire healthcare experience. It's like having a personal assistant and a healthcare advocate rolled into one. We can help you look after your special healthcare needs and maximize your healthcare benefits.

713-442-9540 or Toll Free 866-535-8405

Complete the form below to request a phone call from a Concierge representative. We’re here to help you from 8:00 a.m. to 8:00 p.m., seven days a week.