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Member Services

KelseyCare Advantage Member Services is your single point of contact to personally assist you with information about your benefits, coverage, and costs. Our team can also assist with scheduling appointments, finding a physician, and clinic information. We’re here to help guide you through the healthcare system.

New to MyKelsey Online?

With MyKelsey Online, you can view an explanation of your benefits, schedule appointments with your Primary Care Physician, order prescription refills with free home delivery, and more!

Medical Benefits

We make it easy to access your KelseyCare Advantage plan and value-added benefits summaries anytime you’d like.

Prescription Drug Benefits

Whether you’re looking for a nearby pharmacy or want to review your prescription drug benefits, KelseyCare Advantage is here to help.

Plan Documents

Download important plan documents.

Tools & Resources

KelseyCare Advantage makes it easy for plan members to get the information they need by providing helpful tools and resources.

Retiree Group Plans

KelseyCare Advantage Member Services provides assistance to members covered by group plans.

Always at Your Service

Call Member Services at 713-442-CARE (2273)
or toll-free at 1-866-535-8343 (TTY: 711)

8 a.m.– 8 p.m. | 7 days a week | From October 1 to March 31

8 a.m.– 8 p.m. | Monday – Friday | From April 1 to September 30

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