Welcome to the KCA Member Concierge
Your one-stop resource for all things KCA. Find the information you need here.
- Important Plan Documents - Access important documents anytime on our Plan Documents page! View, download, and save your Summary of Benefits, Provider Directories, Evidence of Coverage, and more.
- Plan Benefits – View more details about your KelseyCare Advantage plan benefits.
- Tools and Resources – From member newsletters and well-being resources to ID card requests and learning videos, this page has the resources you might be looking for.
- Find a Provider – Use the search forms on this page to find medical, dental, vision, urgent care, or almost any type of provider you need.
- Member Forms – Find the Vision Reimbursement form, Over-the-Counter (OTC) Mail Order form, Appointment of Representative (AOR), Email Opt-In, and more.
- Retiree Group Plans – If you belong to one of our Retiree Group Plans—City of Houston, Greater Houston Plan (Shell), or Transport Workers Union (TWU)—this page is for you!
Get Information in a Click with MyKelsey Online (MKO)
One of the easiest places to coordinate and communicate with your provider is through MyKelseyOnline (MKO). MKO is your patient portal that lets you:
- Schedule appointments
- Request prescription refills
- Receive test results from your doctor
- Message your care team directly
- View an explanation of your benefits
Log on to your MyKelseyOnline account, or set up your account if it's your first time.
Need more information? Call the Member Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711).
