Kelsey-Seybold and Kelsey-Seybold affiliated entities complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with 45 CFR ยง 92.101(a)(2)). We do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
We provide free aids and services to help you communicate with us. You can ask for interpreters and/or for communications in other languages or formats such as large print. We also provide reasonable modifications for persons with disabilities.
If you need these services, call the toll-free number 1-866-535-8343, (TTY 711).
If you believe that we failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can send a complaint to the Civil Rights Coordinator:
Optum Civil Rights Coordinator
1 Optum Circle
Eden Prairie, MN 55344
Optum_Civil_Rights@Optum.com
If you need help filing a complaint, call the toll-free number 1-866-535-8343, (TTY 711).
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
- Phone: 1-800-368-1019, 800-537-7697 (TDD)
- Mail:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
This notice is available at: www.kelseycareadvantage.com
We're Here to Help
Please Contact a Licensed Local Agent at 713-442-5646 (TTY: 711)
From October 1 to March 31
8 a.m. – 8 p.m.
7 days a week
From April 1 to September 30
8 a.m. – 8 p.m.
Monday – Friday