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Welcome, New KelseyCare Advantage Members

We are thrilled to have you as a new member of our plan! Take a moment to explore this New Member Hub, designed to help you seamlessly navigate your new healthcare journey.

What's Next

Here are the first things you can expect as a new KelseyCare Advantage member.

Welcome Call

We will give you a call in the next 30 days to welcome you to the plan and give you a chance to ask any questions you may have.

Welcome Kit and ID Card

You should receive your ID card and welcome kit soon after you enroll. If you don't receive your ID card or plan documents before your plan's start date, please call Member Services at 713-442-2273 (TTY: 711).

Always keep your KelseyCare Advantage member ID card handy. Your card has highlights of your plan’s benefits and is the key to unlocking your medical, prescription*, dental, and vision benefits. (*Prescription drug coverage is included for members of our Classic (HMO), Freedom (HMO-POS), Signature (HMO), Secure (HMO), and Thrive (HMO-POS) plans.)

Schedule Your $0 Wellness Visit

Have you scheduled your $0 wellness visit yet? This visit is a great time for your provider to help you manage your care, coordinate medical care, and go over prescriptions and test results. Your wellness visit is also an opportunity to create a personalized health plan with your care team.

To ensure a productive visit with your Primary Care Provider (PCP), bring this flyer of questions and talking points to your next appointment.

Download Flyer

Email Opt-In

Go paperless and opt in to receive your plan documents electronically. It's faster, easier to access, and helps protect the environment!  Complete this secure online form to get started.

Complete the form

Appoint a Representative

If you have someone who acts on your behalf with KelseyCare Advantage, please complete an Appointment of Representative form.

Download the form

Medical Benefits

Finally, don’t forget to schedule your annual wellness visits, including your dental, vision and hearing exams. Remember, you pay a $0 copay when you use an in-network provider for your annual wellness visits.

Review your medical benefits

Important Plan Documents

Access important documents anytime on our Plan Documents page! View, download, and save your Summary of Benefits, Provider Directories, Evidence of Coverage, and more.

View plan documents

Here are more resources to help you get started.


Schedule appointments and more.

Login Here

Find Care

Whether you need a primary care physician, urgent care, vision, dental, or other type of provider, find your provider here.

Find a Provider Now

Find a Pharmacy

Choose from a network of pharmacies close to home and nationwide.

Find Pharmacy Now

Caregiver Resources

Navigating Medicare for a loved one? 

Learn More

Value-Added Benefits

From dental, vision, and hearing to over-the-counter (OTC) and fitness benefits, learn more about your plan’s value-added benefits here.

Click here

Visit these other pages in our New Member Hub to help you get the most out of your KelseyCare Advantage plan

Discover the KelseyCare Advantage

  • A collection of messages sent to new members each month, view this 2024 monthly email archive to explore the key benefits of your plan.

Coordinated Care

  • Learn more about how KelseyCare Advantage coordinates your care.
phone with talk bubble

Need Answers?

Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711)

From October 1 to March 31

8 a.m. - 8 p.m.

7 days a week

From April 1 to September 30

8 a.m. - 8 p.m.

Monday - Friday

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