Speak With a Member Services Representative
What Members Need to Know
Take Precautions During the Public Emergency
- Beware of scammers who are offering COVID-19 screening tests to Medicare patients in exchange for personal details via social media, telemarketing calls, and even door to door. Don’t give your personal or medical information to anyone. If you do need COVID-19 screening, please contact your Kelsey-Seybold provider.
- Beware of a reported phishing scam related to COVID-19 that involves a supposed health plan reaching out to Medicare members via email to thank them for enrolling in coronavirus coverage. The email includes a link for the member to make a payment for coverage. This is a fraud. There’s no such thing as coronavirus coverage and you should never submit your payment information to an unknown source.
- If you suspect COVID-19 fraud, contact the National Center for Disaster Fraud Hotline at 866-720-5721 or firstname.lastname@example.org.
Virtual Addiction Counseling Resources
For those dealing with addiction, there are virtual resources available if in-person meetings aren’t available due to social distancing.