Kelsey-Seybold Virtual Care At-A-Glance

Video Visits

• A scheduled visit with your provider via your smartphone or computer on MyKelseyOnline
• Available for primary care and 20 specialties
• Same- and next-day appointments available
• Schedule through your MyKelseyOnline account and select “Video Visit” for the service type
• Monday – Friday 8 a.m. – 5 p.m.
• Same copay as an office visit

Video Visit NOW

• An on-demand visit through our virtual queue to see the next available Kelsey- Seybold provider
• Available for a specific list of primary care medical concerns
• Wait times are usually less than 30 minutes
• Sign into MyKelseyOnline and select Video Visit Now
• Monday – Friday 8 a.m. – 5 p.m.
  Weekends and holidays 10 a.m. – 4 p.m.
• Same copay as an office visit

E-Visits

• Similar to an email exchange, submit detailed symptoms for a variety of common conditions and receive a written treatment plan from a board-certified primary care or specialty provider in about an hour.
• Available for a specific list of primary and specialty care medical concerns
• Response time is generally an hour or less. *E-Visit hours apply to response time
• Sign into MyKelseyOnline and select E-Visit
• Monday – Friday 6 a.m. – 9 p.m.
  Weekends and holidays 10 a.m. – 4 p.m.*
  *Primary Care only on weekends
• Typically, less expensive than an office visit copay