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Kelsey-Seybold Virtual Care At-A-Glance

Virtual Care At-A-Glance

Video Visits

  • A scheduled visit with your provider via your smartphone or computer on MyKelseyOnline
  • Available for primary care and 20 specialties
  • Same- and next-day appointments available
  • Schedule through your MyKelseyOnline account and select “Video Visit” for the service type
  • Monday – Friday 8 a.m. – 5 p.m.
  • Same copay as an office visit

Video Visit NOW

  • An on-demand visit through our virtual queue to see the next available Kelsey- Seybold provider
  • Available for a specific list of primary care medical concerns
  • Wait times are usually less than 30 minutes
  • Sign into MyKelseyOnline and select Video Visit Now
  • Monday – Friday 8 a.m. – 5 p.m.
    Weekends and holidays 10 a.m. – 4 p.m.
  • Same copay as an office visit

E-Visits

  • Similar to an email exchange, submit detailed symptoms for a variety of common conditions and receive a written treatment plan from a board-certified primary care or specialty provider in about an hour.
  • Available for a specific list of primary and specialty care medical concerns
  • Response time is generally an hour or less. *E-Visit hours apply to response time
  • Sign into MyKelseyOnline and select E-Visit
  • Monday – Friday 6 a.m. – 9 p.m.
    Weekends and holidays 10 a.m. – 4 p.m.*
    *Primary Care only on weekends
  • Typically, less expensive than an office visit copay
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