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The KelseyCare Advantage Concierge Team

Navigating the health care experience can be confusing, but it doesn’t have to be. At KelseyCare Advantage, we’re here to help. If you have questions about your KelseyCare Advantage plan or if you need help getting an appointment, press the easy button. Just give one of our helpful Concierge Representatives a call and they can help.

The Concierge team is exclusively available to patients who are enrolled in KelseyCare Advantage. Think of your Concierge Representative as your personal healthcare assistant and benefits advocate rolled into one.

Our goal is to assist members at the first point of contact because we know your time is valuable.

We are successful in helping our members because of our connection with the physicians and support staff who provide your medical care. Our Concierge Representatives have access to the same computer system used by Kelsey-Seybold Clinic so we can see your appointment history, referral requests, and we also know what services are covered by your health plan.

Concierge Representatives can also help you find a physician, resolve complex billing and eligibility issues and answer questions about your health care benefits.

We are your health care plan experts. The next time you need assistance please contact your KelseyCare Advantage Concierge Representative at 713-442-9540 (TTY users can call 711).

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