Navigating the health care experience can be confusing, but it doesn’t have to be. At KelseyCare Advantage, we’re here to help. If you have questions about your KelseyCare Advantage plan or if you need help getting an appointment, there’s no need to get frustrated. Just give one of our helpful Concierge Representatives a call and they can help.

The Concierge team is exclusively available to patients who are enrolled in the KelseyCare Advantage plan. Think of your Concierge Representative as your personal healthcare assistant and benefits advocate rolled into one.

Our goal is to assist members at the first point of contact because we know your time is valuable. We are successful in helping our members because of our connection with the physicians and support staff who provide your medical care. Our Concierge Representatives have access to the same computer system used by Kelsey-Seybold Clinic so we can see your appointment history, referral requests, and we also know what services are covered by your health plan.