You should receive your new Greater Houston Plan member ID card in December. Your medical and prescription coverage will both be included on one card, effective January 1, 2023.

CAN I SEE MY ID CARD ONLINE?

Yes! You can see your current member ID card online. Just go to your MyKelseyOnline account or visit MyChart/MyKelsey and you will be able to view your ID card.

WHAT CAN I DO IF I DON'T RECEIVE MY 2023 GREATER HOUSTON PLAN MEMBER ID CARD?

If you don't receive your 2023 Member ID card you have a few options.

You can request an ID card by visiting our website at kelseycareadvantage.com and go to:

• Already a Member
• Member Tools and Resources
• ID Card Request Form “Request an ID Card” (or click this link)

Or, you can give our Member Services Team a call at 1-866-534-0556 (TTY: 711) and they will be more than happy to arrange to have a replacement Member ID card mailed to you.

If you are signed up for MyKelseyOnline.com you can always view the electronic version of your ID card via your computer or smart phone.