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OTC & Flex Benefits


Reminder: More dollars upfront

We now allot your KelseyCare Advantage over-the-counter benefit allowance quarterly - so you have money sooner to spend on qualifying over-the-counter products.

Over-the-Counter Benefit Basics

This KelseyCare Advantage benefit provides members with access to hundreds of approved over-the­-counter (OTC) products. Approved OTC products cover a wide range of needs, such as allergy relief products, cough and cold medicine, antacids, pain relievers, vitamins and minerals, first aid products, and more.

Your quarterly OTC benefit offers you an easy way to get over-the-counter health and wellness products by shopping in-person at the following participating retail stores:

  • Kelsey Pharmacies
  • CVS
  • Dollar General
  • Family Dollar
  • Kroger
  • Walgreens
  • Walmart

You can even have your approved OTC items delivered directly to your home when you order through the following:

By phone: 800-688-2719 (TTY: 711)

  • Through mail-in order form. Find the order form and mail-in address in our OTC Catalog or on
  • Through the OTC-Anywhere mobile app. Find info about the app in our OTC Catalog.

Approved OTC items can be found in the OTC Catalog. Please make sure you're using an updated catalog when ordering.

2024 OTC Catalog - English

2024 OTC Catalog - Spanish

Flex Benefits

If your KelseyCare Advantage plan includes Flex benefits*, you receive an allowance every year to help with out-of-pocket costs, including preventive services, associated with dental care, vision care, and hearing services. You can only use the Flex allowance at licensed providers. Flex allowances are available up to $1,000 on select* plans.

*Members of our Classic (HMO), Freedom (HMO-POS), Signature (HMO), Secure (HMO), and Thrive (HMO-POS) plans have Flex benefits.

Refer to your Evidence of Coverage (EOC) for details.


Your online member tool

Your OTC and/or Flex Card balances are available to view on You may also:

  • Activate your card
  • View eligible OTC products
  • Order products
  • Review previous transactions

Any unused balances do not roll over and the Flex and OTC allowances cannot be combined. Check your Evidence of Coverage for details about your quarterly OTC and annual Flex allowance.

phone with talk bubble

Need Answers?

Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711)

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