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OTC & Flex Allowance


Reminder: More dollars upfront

We now allot your KelseyCare Advantage over-the-counter benefit allowance quarterly - so you have money sooner to spend on qualifying over-the-counter products.

Over-the-Counter Benefit Basics

This KelseyCare Advantage benefit provides members with access to hundreds of approved over-the­-counter (OTC) products. Approved OTC products cover a wide range of needs, such as allergy relief products, cough and cold medicine, antacids, pain relievers, vitamins and minerals, first aid products, and more.

Your quarterly OTC benefit offers you an easy way to get generic over-the-counter health and wellness products by shopping at retail stores, including:

  • Kelsey Pharmacies
  • Family Dollar
  • CVS
  • Dollar General
  • Rite Aid
  • Walgreens
  • Walmart

You can even have your OTC items delivered directly to your home when you order online, by phone, or mail order form.

Approved OTC items can be found in the Over-the-Counter Catalog. Please make sure you're using an updated catalog when ordering.

2023 OTC Catalog

2023 OTC Catalog - Spanish

Flex Allowances

In 2024, Flex allowances are available up to $1,000 on select plans. Your annual Flex allowance can be used toward any service or product costs that you might have for dental, vision, or hearing provider visits. For example, you can use your Flex allowance to help pay for things such as hearing aids, prescription sunglasses, and contact lenses.


Your online member tool

Your OTC and/or Flex Card balances are available to view on You may also:

  • Activate your card
  • View eligible OTC products
  • Order products
  • Review previous transactions

Any unused balances do not roll over and the Flex and OTC allowances cannot be combined. Check your Evidence of Coverage for details about your quarterly OTC and annual Flex allowance.

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Need Answers?

Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711)

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