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KCA Transportation

Free Rides to and from Medical Appointments*

We understand that transportation to and from medical appointments is an important benefit for many members. KelseyCare Advantage offers free Medicare Transportation Benefits.

When you schedule your ride, you will get a text, email, or call confirming that your ride has been booked. You’ll receive a second notification that your ride is on the way. When your appointment is over and you’re ready to be picked up, call 713-KCA-RIDE or 855-931-7433. Hours of operation are Monday through Friday 6am to 7pm, and Saturday from 8am to 1pm, CST.

This service is free with your KelseyCare Advantage membership!

**Transportation is not a covered benefit on all plans. Please refer to the Summary of Benefits for more information.

Two Types of Transportation

  • Standard Transportation is for members who need rides to and from medical appointments, but who are able to walk without assistance. When you contact KelseyCare Advantage to schedule the ride, a Lyft driver will pick you up.
  • NEMT Transportation is for members who need a ride with additional accommodations, such as a vehicle that’s wheelchair accessible. When you contact your KelseyCare Advantage Concierge to schedule the ride, transportation will be provided by NEMT (Non-Emergency Medical Transportation).

Schedule a Ride

To request transportation, simply call 713-KCA-RIDE or 855-931-7433 and have the following information ready:

  • Member’s first and last name
  • Member’s KelseyCare Advantage ID number and date of birth
  • A good contact number
  • Your medical appointment time
  • Your pick-up and drop-off location(s)
  • What type of medical appointment you have
  • If you will have additional passengers
  • If this is a recurring appointment (for services such as dialysis, physical therapy, etc.)
  • If you are hard of hearing or sight impaired

When your appointment is over and you’re ready to be picked up, call 713-KCA-RIDE or 855-931-7433. Hours of operation are Monday through Friday 6am to 7pm, and Saturday from 8am to 1pm, CST. We will help you schedule your ride home.

Always at Your Service

Call Member Services at at 713-442-CARE (2273) or toll-free at 1-800-535-8343 (TTY: 711) from 8 a.m. to 8 p.m., seven days a week, from October 1 to March 31 and 8 a.m. to 8 p.m., Monday through Friday, from April 1 to September 30.

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