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Welcome, New KelseyCare Advantage Members!

We are pleased to have you as a member and want to help you get the most from your plan. Start by watching our website walkthrough video.

Website Walkthrough →

What's Next?

Here's what you can expect as a new KelseyCare Advantage member.

You should receive your ID card and welcome kit soon after you enroll. If you don't receive your ID card or plan documents before your plan's start date, please call Member Services at 713-442-2273 (TTY: 711).

Welcome Call: We will give you a call in the next 30 days to welcome you to the plan and give you a chance to ask any questions you may have.

Finally, we'd love to meet you in person! Check back here monthly for when we'll be having our next new member welcome meeting. Learn how to get the most from your plan to help you feel your best.

As a new member, here are some other tips to keep in mind:

Email Opt-In

If you'd like to receive less mail, stay more organized, and help the environment by saving trees, then email opt-in by completing this online form to receive your important plan documents.

Complete the form

Appoint a Representative

If you have someone who acts on your behalf with KelseyCare Advantage, please complete an Appointment of Representative form.

Download the form

Medical Benefits

Finally, don’t forget to schedule your annual wellness visits, including your dental, vision and hearing exams. Remember, you pay a $0 copay when you use an in-network provider for your annual wellness visits.

Review your medical benefits

Here are more resources to help you get started.

MyKelseyOnline

Schedule appointments and more.


Find Care

Doctors, hospitals, urgent care, and more.

Find a Pharmacy



Caregiver Resources

Welcome Meetings

Coming Soon!

Value Added Benefits Guide

Always at Your Service

Call Member Services at 713-442-CARE (2273)
or toll-free at 1-866-535-8343 (TTY: 711)

8 a.m.– 8 p.m. | 7 days a week | From October 1 to March 31

8 a.m.– 8 p.m. | Monday – Friday | From April 1 to September 30

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