Get More with Email Communications
When you choose email delivery, you’ll receive important plan information quickly, securely, and conveniently—without relying on mail.
In this section
What You’ll Receive
By opting in, you may get:
Annual Plan Documents
- Annual Notice of Change (ANOC)
- Other required plan updates and materials
Member News and Updates
- Quarterly newsletters with plan news and reminders
- Tips to help you make the most of your benefits
These communications do not apply to personal healthcare information and other confidential correspondence.
- Faster access – Get important documents as soon as they’re available
- More reliable delivery – Avoid postal delays or lost mail
- Convenient access – View anytime from your phone, tablet, or computer
- Less clutter – Reduce paper and keep everything in one place
Stay in Control
Opting in to email is optional. You can update your communication preferences or return to paper mail at any time.
Need Answers?
Call Member Services at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711).
From October 1 to March 31
8 a.m. – 8 p.m.
7 days a week
From April 1 to September 30
8 a.m. – 8 p.m.
Monday – Friday