Please Contact a Health Plan Specialist
at 713-442-5646 (TTY: 711)
Urgent Care Facilities
Illness and Injury don’t always happen at the most convenient times. When you need care urgently, KelseyCare Advantage covers the cost of your care at any Urgent Care facility, and we have contracted specifically with the three organizations listed below. Our contracted relationships allow you a peace of mind knowing that KelseyCare Advantage and the urgent care facility are working together on coordinating your care if needed, as well as ensuring you are charged the appropriate copayment amount. This contracted care is available to you throughout the greater Houston area, as well as nation-wide through the Minute Clinic facilities.
Plan ahead! Follow the links below to find an urgent care facility near you so that if the time comes, you know where to go!
Minute Clinic (Nationwide)
Next Level (local area)
Care Now (local area)
Kelsey-Seybold After-Hours Services and Emergency Care Information
Q: What do I do in case of a medical emergency?
A: Please seek care at the closest emergency room if you are experiencing a serious medical emergency that requires immediate attention. You should contact your Kelsey-Seybold physician within 48 hours. You can reach your Kelsey-Seybold doctor’s office or the Kelsey-Seybold doctor on call, 24/7, by calling 713-442-0000. You can also speak to Kelsey-Seybold registered nurses after 5 p.m. and on weekends and holidays when you call our After-Hours Nurse Hotline at 713-442-0000. Our nurses have access to your confidential medical record and can page your doctor when needed.
Q: What options does the KelseyCare Advantage offer me when I need care after regular business hours?
A: KelseyCare Advantage members have many options for after-hours care. Your resources include:
The Kelsey-Seybold After-Hours Nurse Hotline at 713-442-0000, available after 5 p.m. weekdays and on weekends and holidays. A Kelsey-Seybold registered nurse will advise and assist you, page your physician when needed and even schedule appointments for you. Kelsey-Seybold After-Hours nurses have access to your confidential medical record. A consultation with a Kelsey-Seybold After-Hours Nurse is free.
See a Kelsey-Seybold Doctor on Saturdays when you are ill. Appointments are available from 9 a.m. to 2 p.m. at four regional Kelsey-Seybold locations:
- Clear Lake Clinic in the Bay Area
- Memorial Villages Campus
- Spring Medical and Diagnostic Center in the Spring/FM 1960 area
- and Fort Bend Medical and Diagnostic Center in Sugar Land
Call Kelsey-Seybold's 24-hour Contact Center at 713-442-0000 after 5 p.m. on Friday or on Saturday morning for a Saturday appointment.
Q: What is considered an emergency?
A: Go to the nearest emergency room (ER) when you believe you may be experiencing a life-or-limb threatening medical situation. Emergency care services include medical, psychiatric, surgical, hospital and related healthcare services and testing, such as ambulance service, which are required to treat a sudden, unexpected onset of a bodily injury or serious sickness.
Examples of emergency situations include:
- uncontrolled bleeding
- seizures or loss of consciousness
- shortness of breath
- chest pains or severe squeezing sensations in the chest
- suspected overdose of medication or poisoning,
- sudden paralysis or slurred speech