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KCA Transportation

Free Rides to and from Medical Appointments*

We understand that transportation to and from medical appointments is an important benefit for many members. KelseyCare Advantage offers free Medicare Transportation Benefits.

When you schedule your ride, you will get a text, email, or call confirming that your ride has been booked. You’ll receive a second notification that your ride is on the way. When your appointment is over and you’re ready to be picked up, call 713-KCA-RIDE or 855-931-7433. This service is free with your KelseyCare Advantage membership!

*Transportation is not a covered benefit on all plans. Please refer to the Summary of Benefits for more information.

Two Types of Transportation

  • Standard Transportation is for members who need rides to and from medical appointments, but who are able to walk without assistance. When you contact KelseyCare Advantage to schedule the ride, a Lyft driver will pick you up.
  • NEMT Transportation is for members who need a ride with additional accommodations, such as a vehicle that’s wheelchair accessible. When you contact KelseyCare Advantage Member Services to schedule the ride, transportation will be provided by NEMT (Non-Emergency Medical Transportation).

Schedule a Ride

To request transportation, simply call 713-KCA-RIDE or 855-931-7433 and have the following information ready:

  • Member’s first and last name
  • Member’s KelseyCare Advantage ID number and date of birth
  • A good contact number
  • Your medical appointment time
  • Your pick-up and drop-off location(s)
  • What type of medical appointment you have
  • If you will have additional passengers
  • If this is a recurring appointment (for services such as dialysis, physical therapy, etc.)
  • If you are hard of hearing or sight impaired

When your appointment is over and you’re ready to be picked up, call 713-KCA-RIDE or 855-931-7433. We will help you schedule your ride home.

phone with talk bubble

Need Answers?

Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711)

From October 1 to March 31

8 a.m. - 8 p.m.

7 days a week

From April 1 to September 30

8 a.m. - 8 p.m.

Monday - Friday

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