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Request Assistance

Have questions about KelseyCare Advantage?

We are committed to helping you get the most from your Medicare benefits. If you have a question about your KelseyCare Advantage membership, please contact KelseyCare Advantage Concierge – your single point of contact and trusted information source throughout the entire health care experience.

Call our Concierge Team at 713-442-2273 or toll-free 866-535-8343 (TTY users, call 711). From October 1 through March 31, hours are 8 a.m. to 8 p.m., seven days a week. From April 1 through September 30, hours are 8 a.m. to 8 p.m, Monday through Friday. Messaging services are used on weekends, after hours, and on federal holidays.

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Need Answers?

Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711)

From October 1 to March 31

8 a.m. - 8 p.m.

7 days a week

From April 1 to September 30

8 a.m. - 8 p.m.

Monday - Friday

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