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Member Tools & Resources

ID Card Request Form

Please click here to request a KelseyCare Advantage ID card.

Member Newsletters

Check out our newsletters for health and wellness information, Virtual Health how-to’s, prescription drug and other benefits information and updates, and some of the exciting things happening at KelseyCare Advantage and Kelsey-Seybold Clinic!

Pay My Bill

We offer three convenient methods to pay your monthly premium. Simply download the form that best suits your needs, then send the completed form to us by mail, email, or fax.


A grievance (complaint) is a process used to address certain types of problems related to quality of care, waiting times, and the customer service you receive.

Organizational Determination, Appeals & Payment Request (Medical Part C)

An organization determination is a decision your health plan makes regarding a request by you, your authorized representative or a physician for the Plan to cover health services, a payment request of a claims for services you have already received or increased coverage for services you are already receiving.

Coverage Determination, Appeals & Payment Request (Prescription Part D)

A drug coverage determination is a decision our plan makes about the coverage of a Part D drug or the amount our plan will pay for your Part D prescription drugs. This includes asking our plan to make an exception to the way a drug is covered.

Disenrollment Rights  & Responsibilities

You may end your membership during certain times of the year, known as enrollment periods. All members have the opportunity to request to leave the plan during the Annual Enrollment Period and during the annual Medicare Advantage Open Enrollment Period.

Member Rights & Responsibilities

As a member of KelseyCare Advantage, you have certain rights and responsibilities. These are discussed in detail in the link below.

Quality Assurance

KelseyCare Advantage’s Quality Assurance Processes are designed to help ensure the safety and effectiveness of care related to prescription drugs.

Search Tools

Find a provider, pharmacy or prescription drug.

Member Videos

Educational videos on a variety of health and wellness topics to help you navigate not only your Medicare Advantage plan, but healthy living!

Member Brochures & Handouts

You'll find helpful information on Hurricane Preparedness, questions to ask your primary care physician at your next visit, and more!

Always at Your Service

Call Member Services at 713-442-CARE (2273)
or toll-free at 1-866-535-8343 (TTY: 711)

8 a.m.– 8 p.m. | 7 days a week | From October 1 to March 31

8 a.m.– 8 p.m. | Monday – Friday | From April 1 to September 30

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