Speak With a Member Services Representative
City of Houston
- Take precautions during this time. Utilize Kelsey-Seybold’s Virtual Health program to schedule video visits, E-Visits or phone visits before making an in-person appointment.
- Please visit our COVID-19 page for more information about additional resources available to members and scams targeting individuals during this time.
- Mental Health Virtual Visits - Members can access virtual visits for mental health by accessing liveandworkwell.com – the code you need to enter is ‘Kelsey’. You will then select ‘Virtual Visit’. If you do not have online access, you can call 1-800-817-4808.
Welcome to KelseyCare Advantage’s City of Houston web portal—a web page dedicated exclusively to City of Houston Medicare-eligible retirees enrolled in KelseyCare Advantage. It is a privilege to bring you high-quality, affordable healthcare and we look forward to providing you with excellent customer service for years to come.
Click on the links below to access important benefit documents for 2020.
KelseyCare Advantage members now have access to SilverSneakers®! Enrollment is automatic once your KelseyCare Advantage membership becomes effective. You’ll have FREE access to fitness centers all over Houston who participate in SilverSneakers®.
To find a fitness center near you, go to www.silversneakers.com then click on “Locations.” They make it easy to find a location close to you. If you would like us to help you, call us at 713- 442-CARE and we can assist you.
Link to the City of Houston HR
You can reach the City of Houston HR Benefits team by calling 832-393-6000.
Important Note About Your Pharmacy Network:
This network consists of any Kelsey-Seybold Pharmacies, Wal-Mart/Sam’s pharmacies, HEB Pharmacies, and all CVS Pharmacies. If you fill your prescription at these pharmacies, you may pay lower cost sharing than at other pharmacies.
Download City of Houston 2020 Pharmacy Directory (coming Soon).
KelseyCare Advantage Preferred 2020
Drug Search – See if your drug is covered
Click here to search the 2020 City of Houston KelseyCare Advantage Formulary.
Schedule of Copayments for Prescription Drugs
Your pharmacies with preferred cost-sharing include Kelsey-Seybold pharmacies, Walmart/Sam’s pharmacies, H-E-B and all CVS pharmacies. If you fill your prescription at these pharmacies, you may pay lower cost sharing than at other pharmacies.
|Preferred Pharmacy||Network Pharmacy (Non-preferred)|
|Tier||30-Day Supply||90-Day Supply||Tier||30-Day Supply||90-Day Supply|
Have questions about KelseyCare Advantage?
Provider Directory Request
If you would like a Provider Directory mailed to you here are your options: