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ERS Customer Service

As a member of KelseyCare Advantage, you're more than a member, you're a V.I.P. We are dedicated to providing our members with a five-star customer experience. Our members have exclusive access to the Concierge team, who can help answer questions and offer guidance to simplify the health care process.

  • A knowledgeable KelseyCare Advantage Concierge can help you with things like:
  • Personal assistance in scheduling appointments and finding physicians,
  • Clinic directions and guidance regarding specific services available at each clinic location,
  • Benefit explanation,
  • Billing resolution,
  • Filing a complaint or resolving problems you may have with our Medicare Advantage plan or your Medicare benefits.
  • The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire healthcare experience. It's like having a personal assistant and a healthcare advocate rolled into one. We can help you with your special healthcare needs and benefits.

    Complete the form below to request a phone call from a Concierge representative.

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