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ERS Customer Service

Important Notice:

The KelseyCare Advantage Medicare health maintenance organization is no longer available through the Texas Employees Group Benefits Program (GBP), as of January 1, 2021. Employees Retirement System of Texas (ERS) retirees, surviving dependents and other participants can visit the ERS website for more information about their health insurance options through the GBP. Recent KelseyCare Advantage participants should continue to contact KelseyCare Advantage for questions about claims with dates of service through December 31, 2020.

As a member of KelseyCare Advantage, you're more than a member, you're a V.I.P. We are dedicated to providing our members with a five-star customer experience. Our members have exclusive access to the Concierge team, who can help answer questions and offer guidance to simplify the health care process.

  • A knowledgeable KelseyCare Advantage Concierge can help you with things like:
  • Personal assistance in scheduling appointments and finding physicians,
  • Clinic directions and guidance regarding specific services available at each clinic location,
  • Benefit explanation,
  • Billing resolution,
  • Filing a complaint or resolving problems you may have with our Medicare Advantage plan or your Medicare benefits.
  • The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire healthcare experience. It's like having a personal assistant and a healthcare advocate rolled into one. We can help you with your special healthcare needs and benefits.

    Complete the form below to request a phone call from a Concierge representative.

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