Call Member Services at 713-442-CARE (2273)
or toll-free at 1-866-535-8343 (TTY: 711)
Welcome to KelseyCare Advantage’s TWU web portal—a web page dedicated exclusively to Transport Workers Union – Health & Welfare Trust Medicare-eligible retirees enrolled in KelseyCare Advantage. It is a privilege to bring you high-quality, affordable healthcare and we look forward to providing you with excellent customer service for years to come.
Click on the links below to access important benefit documents.
SilverSneakers®
KelseyCare Advantage members now have access to SilverSneakers®! Enrollment is automatic once your KelseyCare Advantage membership becomes effective. You’ll have FREE access to fitness centers all over Houston who participate in SilverSneakers®.
To find a fitness center near you, go to www.silversneakers.com then click on “Locations.” They make it easy to find a location close to you. If you would like us to help you, call us at 1-713-442-CARE (2273) and we can assist you.
2023 Plans
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Plan Documents
Newsletters
See if your drug is covered
2023 TWU Preferred Rx Formulary
Copayments for Prescription Drugs
Your pharmacies with preferred cost-sharing include Kelsey Pharmacy, H-E-B and all CVS pharmacies. If you fill your prescription at these pharmacies, you may pay lower cost sharing than at other pharmacies.
| Preferred Pharmacy | ||
| Tier | 30-Day Supply | 90-Day Supply |
| 1 | $10 | $0 |
| 2 | $20 | $40 |
| 3 | $20 | $40 |
| 4 | $40 | $80 |
| 5 | 25% | *N/A |
| Network Pharmacy (Non-Preferred) | ||
| Tier | 30-Day Supply | 90-Day Supply |
| 1 | $15 | $0 |
| 2 | $25 | $50 |
| 3 | $25 | $50 |
| 4 | $50 | $100 |
| 5 | 25% | *N/A |
*A long-term supply is not available for drugs in Tier 5.
Have questions about KelseyCare Advantage?
Call our Concierge Team at 713-442-9540 or toll-free at 1-866-535-8343, 8 a.m. to 5 p.m., Monday through Friday.
Provider Directory Request
If you would like a Provider Directory mailed to you here are your options:
- Call 1-866-534-0554 and request a paper copy be mailed to you
- Send an email to
memberservices@kelseycareadvantage.com
Always at Your Service
8 a.m.– 8 p.m. | 7 days a week | From October 1 to March 31
8 a.m.– 8 p.m. | Monday – Friday | From April 1 to September 30