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Part D Redetermination (Appeal)

Request a Redetermination

If KelseyCare Advantage denied your request for coverage of (or payment for) a prescription drug, you have the right to ask us for a redetermination (appeal) of our decision. You have 60 days from the date of your Notice of Denial of Medicare Prescription Drug Coverage to ask us for a redetermination.

Please complete and submit the following secure online form

Download Part D Coverage Redetermination/Appeal Request Form

Descargue el formulario de solicitud de redeterminación o apelación de la cobertura de la Parte D

 

Expedited appeal requests can be made by phone at 1-800-707-8194.

Who May Make a Request: Your prescriber may ask us for an appeal on your behalf. If you want another individual (such as a family member or friend) to request an appeal for you, that individual must be your representative. Contact us to learn how to name a representative.

phone with talk bubble

Need Answers?

Call Member Services at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711).

From October 1 to March 31

8 a.m. – 8 p.m.

7 days a week

From April 1 to September 30

8 a.m. – 8 p.m.

Monday – Friday

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