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Greater Houston Plan (Shell) - Contact Us

Whether you’re choosing a Medicare plan for the first time, looking to make a change, or helping someone else evaluate their Medicare options, we’re here to help!

Please contact us with any questions. There are many ways to reach us, including online assistance, phone, or mail.

*This is not intended for Medical Situations or Emergencies. Please dial 911 if you are having an emergency. If you need to speak to a registered nurse, please call the Kelsey-Seybold After-Hours Nurse Line at 713-442-0000.*

Our address:
KelseyCare Advantage Administrative Offices
11511 Shadow Creek Pkwy
Pearland, TX 77584

Our phone numbers:
Toll-Free: 1-866-534-0556
TTY/TDD: 711
8 a.m. to 5 p.m., Monday through Friday

Contact Us

phone with talk bubble

Need Answers?

Call our Concierge team at 713-442-CARE (2273) or toll-free at 1-866-535-8343 (TTY: 711)

From October 1 to March 31

8 a.m. - 8 p.m.

7 days a week

From April 1 to September 30

8 a.m. - 8 p.m.

Monday - Friday

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